Torn

The Lutheran school setting is very different in regards to the education norm of modern day society. There are good differences and sometimes there are bad differences, but the fact still remains that these differences can challenge the staff within the Lutheran setting. 

Yesterday, all Lutheran elementary education students were responsible for attending a meeting where questions about the vocation were addressed. Lots were very helpful. Some questions and answers left me thinking. One question/answer that really boggled my brain was considering Lutheran schools as a business that must highly value customer service. The Lutheran schools have to serve those families who are paying a great deal of money to attend these institutions. The speakers discussed how they are to serve these families, but also protect their reputation when they are tainting the institution. Tainting the institution? 

Personally, the jury is still out on this topic for me. However, I am actively going to play around with these concepts. 

Are the Lutheran schools being hypocritical by accepting those who are in need and then leaving as soon as there is trouble? Are we truly fostering the values of the Lutheran faith if we are concerned with our "face value"?  I feel that I understand that reputation is a lot regarding customer service. Is it possible to have both of these personal/professional standards in the Lutheran setting?

I can see and understand both sides of this debate, but I am wondering which one can be the closest to theological intentions of the Lutheran Church.